Frequently Asked Questions
Everything you need to know about your next fashion staple.
What materials are used in VAULTBAG® products?
We use premium, sustainably sourced materials including top-grain leather, reinforced ballistic nylon, and custom-engineered hardware to ensure your bag lasts a lifetime.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return or exchange it in its original condition and packaging.
Do VAULTBAG® products come with a warranty?
Yes, all our bags are backed by a limited lifetime warranty covering manufacturing defects in materials and craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as flexible financing options through Klarna and Afterpay.
How should I clean and care for my bag?
For leather items, we recommend using a damp cloth and a specialized leather conditioner. For nylon products, a mild detergent and warm water will remove most surface stains.